Frequently Asked Questions

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FAQs


  1. WHAT DOES "SUP" OR "ISUP" STAND FOR?
  2. HOW DO I ORDER MY BOARD AND ACCESSORIES?
  3. WHAT IS INCLUDED WHEN I BUY THE ADVANTAGE 10-6 PADDLE BOARD?
  4. WHAT IS THE AGE LIMIT OR RECOMMENDATION?
  5. HOW DO I INFLATE MY INFLATABLE PADDLE BOARD?
  6. HOW LONG WILL MY BOARD STAY INFLATED?
  7. HOW MUCH AIR SHOULD I PUT INTO MY BOARD?
  8. HOW DO I DEFLATE MY BOARD?
  9. HOW DO I REPAIR A TEAR?
  10. HOW MUCH DOES MY BOARD WEIGH?
  11. HOW MUCH CAN I WEIGH?
  12. HOW MANY PEOPLE CAN I HAVE ON MY BOARD AT ONE TIME?
  13. WILL THE SUN DAMAGE MY BOARD?
  14. WHY ARE THERE 3 FINS ON MY BOARD AND DO I NEED THE MIDDLE FIN?
  15. WHERE ARE YOUR BOARDS DESIGNED AND MADE?
  16. PADDLE SIZING
  17. WHAT MAINTENANCE DOES MY BOARD NEED?
  18. HOW DO I STORE MY PADDLE BOARD FOR LONG PERIODS OF TIME?
  19. WARRANTY
  20. SHIPPING
  21. DISCLAIMER



1. WHAT DOES "SUP" OR "ISUP" STAND FOR?

SUP = Stand up paddle board ISUP = Inflatable stand up paddle board.

2. HOW DO I ORDER MY BOARD AND ACCESSORIES

 To purchase this limited time package with free shipping within Canada please click on the "Buy now with PayPal" icon on our "Buy Here" page. Once you have clicked on the icon you will have the choice purchasing this package safely through your PayPal account or through Visa, MasterCard, American Express, Discover Card or Visa Debit Card. The HST ($104.00) will be added during checkout. We can only ship within Canada and the continental USA at this time.  If you have any other questions please feel free to contact us.

3. WHAT IS INCLUDED WHEN I BUY THE ADVANTAGE 10-6 PADDLE BOARD?

Unlike some of our competitors, we only sell complete SUP packages that include everything the first time paddle boarder will need to start paddle boarding. When you buy the Advantage 10-6, it will come with the inflatable paddle board, back pack, high pressure hand pump, paddle, dry bag, cell phone bag, emergency whistle and inflatable paddle board repair kit.

4. WHAT IS THE AGE LIMIT OR RECOMMENDATION?

There is no age limit which makes Paddle Boarding a great family activity! If some children are too young to paddle on their own, they can easily ride on the front of an adults. Always exercise caution with children and be sure all involved are always wearing a PFD and a leash.

5. HOW DO I INFLATE MY INFLATABLE PADDLE BOARD?

Your Sea Dog Paddle Board ISUP is equipped with one High Pressure Valve. BEFORE inflating your paddle board, you must check to make sure the spring loaded pin is not depressed and locked in the OPEN position. To verify the valve is not open, push the pin down and turn it clockwise. If the pin stays down, you have now OPENED that valve. To close it (and not release all the air you’re going to pump) turn the pin counter clockwise so it springs back up. Now the valve is CLOSED. All inflation is done in the LOCKED/UP position and deflation is done in the OPEN/DOWN position. To attach the pump hose to the High Pressure Valve, use the appropriate nozzles and fittings which are supplied with your Sea Dog Paddle Boards High Pressure Pump. Push the fitting into the valve and turn clockwise to lock it. Inflate the SUP until you reach about 12 to 15 PSI. Inflating with the manual pump should take roughly 5 minutes. After inflation, disconnect the hose from the valve and close the valve with the cap. Please Note: The valve won't be airtight until the valve is closed with the valve cap.

6. HOW LONG WILL MY BOARD STAY INFLATED?

If you are going to keep your board inflated for a longer period of time let out a few pounds of air so that it isn't at max pressure and than just top it up when you want to hit the water. 

Many people choose to inflate and deflate their boards each time they go out. That's the beauty of the boards - they inflate and deflate quickly, and they store nicely in your car or garage. It takes about five (5) minutes to fully inflate your board using our high-quality pump. Please note that if you are inflating and deflating the board a lot, the deck pad edges may need a little glue.

Some people deflate their board slightly, folding it in thirds and storing on a shelf in their garage. That way, inflation takes half the time - 2 minutes. This is entirely up to you.

KEEP THE BOARD COOL AT ALL TIMES. Do not leave in direct sunlight, even when using a board bag, on top of your car, or in bubble wrap. Always store your board in a well ventilated area where temperatures do not freeze or exceed 80 degrees.

7. HOW MUCH AIR SHOULD I PUT INTO MY BOARD?

If you do not have a good pump it becomes very difficult to put in enough air into your board. The more air you can put into your board - measured by your pressure gauge - the better.

If your board is not inflated enough it will sag in the middle, making for a miserable day on the water. Or, if you weigh too much it will sag in the middle.

However, with our SUP3 pump you'll be able to inflate your board to 15 psi which will give you a stable and fully inflated board.

8. HOW DO I DEFLATE MY BOARD

Once your board and deck pad are completely dry, unscrew the High Pressure Valve insert cap and push down on the yellow valve a few times quickly to release air in a burping manner. This relieves some pressure off the valves. After roughly 5 burps, OPEN the valve cap. Deflation is much more rapid than inflation (approximately 1 minute to deflate).  Next you will need to deflate the board fully by switching the hose on your pump to the "in" side and reattach to your board where you will pump out the remaining air completely deflating the board.  After all the air has been released, turn the valve stem counter clockwise to lock in the UP/CLOSED position and replace the valve cap. This will ensure that the next time you inflate your board the air doesn't release out after your pump it up. Keep the board rolled and place it in the backpack.

9. HOW DO I REPAIR A TEAR?

You can repair small punctures with the included repair kit. Please note that in order for the repair to be successful, the humidity level should be less than 60%, temperature between 65° F/77° F or 18°C/25° C. Avoid carrying out repairs in the rain or in direct sunlight. Perform all repairs in a well ventilated area and avoid inhaling glue vapors, touching or swallowing. Keep all repair materials out of the reach of children.

Draw the shape of the patch exactly where it will be applied, and cut a round patch at least 2” / 5 cm larger than the cut/damaged area. 2. Clean the damaged area and the corresponding side of the patch with an alcohol-based grease remover and allow it to dry for 5 minutes.

Apply 3 thin layers of glue on both the patch and the damaged area, allowing for it to dry for 5 minutes between layers until the glue feels tacky.

When the third layer of glue is dry, apply the patch without pressing and adjust the positioning if required. Press the air bubbles which may have formed under the patch by smoothing the patch with a round object such as a spoon, starting in the center of the patch towards the outside, then clean the excess glue with a solvent.

Drying time: 12 hours.

10. HOW MUCH DOES MY BOARD WEIGH?

Your board weighs about 25 pounds. There are boards that weigh less, but they very likely are not reinforced on both sides. The typical epoxy SUP board weighs 28 to 45 pounds.

11. HOW MUCH CAN I WEIGH?

We've tested the board to a single person weighing 325 pounds. The board must be pumped to 15 psi (our recommended pressure).

12. HOW MANY PEOPLE CAN I HAVE ON MY BOARD AT ONE TIME?

You can have as many people as you can fit as long as the total stays under the maximum weight limit of 350 lbs. Kids in particular love to go for rides on the front of the Inflatable Paddle Board

13. WILL THE SUN DAMAGE MY BOARD?

YES. This is true for all boards, both epoxy/hard, soft-tops and inflatables.

The sun will damage most anything left in the sun for prolonged periods of time. In the case of your board, if left out in the sun other than when you are boarding, the sun may fade your deck pad, cause the rails to bubble at the seams (while we have not seen this on our boards, it can happen).

If you've inflated your board and it's just sitting out on the beach, drape a towel over it or put it under some shade.

14. WHY ARE THERE 3 FINS ON MY BOARD AND DO I NEED THE MIDDLE FIN?

The three fins on your SUP board help with stability and turning radius. The removable middle is not needed to use your paddle board; however, it drastically helps keep your board going straight as you paddle. PLEASE NOTE: Shallow water can break your fins, so be careful when starting your SUP session near shore.

15. WHERE ARE YOUR BOARDS DESIGNED AND MADE?

Our boards are designed in Barrie, Ontario. They are tested in salt and fresh water, on rivers, lakes and oceans.

Our boards are made in China. The material comes primarily from South Korea (they make the best drop-stitch material - which is 90% of your board) and China.

16. PADDLE SIZING

Paddle shafts are designed to be custom for a personal fit. The correct length is very much determined by the use. All measurements are added to the individual paddle boarder's overall height. Add 8"-10" if you are mainly paddling in flat-water with some occasional mild surf use. Add up to 12" for racing or open ocean touring. Add 6"-8" if you spend most of your time in high performance surf and have developed good paddle strength.

Paddle length is a personal thing but from our experience the measurements above work best for MOST people. If unsure, start out longer, as you can always shorten your paddle. A longer shaft puts less strain on your back (but may aggravate shoulder injuries). Most people start out spending more time on flat-water, where a longer paddle works best. As a general rule of thumb, place the paddle on the ground and raise your arm straight overhead (but not overextended), the handle grip should be around your wrist or your palm.

17. WHAT MAINTENANCE DOES MY BOARD NEED?

Sea Dog Paddle Boards should need little maintenance other than cleaning and ensuring it is dry before you roll it up in the back pack. Check your ISUP after each use. Rinse the board thoroughly with a mild soapy solution making sure to remove any dirt or residues of salt if you used the board in salt water. DO NOT use detergents or any type of silicone or petroleum based cleaning products. Wipe down the board and make sure it is completely dry before putting it away, paying special attention to make sure the valve area is particularly dry.

When your Sea Dog Paddle Board isn't being used we recommend storing it in a covered shaded area to protect against ultraviolet rays to extend the life of the product.

18. HOW DO I STORE MY PADDLE BOARD FOR LONG PERIODS OF TIME?

When storing your Sea Dog Paddle Board, keep it in a clean and dry location that is not affected by major variations in temperature and other damaging factors. You may store it deflated and folded up in a bag or assembled and lightly inflated (make sure you don't subject it to deformations). Protect your paddle board from rodents and other undesirables by not storing it on a concrete surface and by placing mothballs around the board to keep mice and insects away.

19. WARRANTY

Sea Dog Water Sports Company guarantees that our products are free of any defects or damage caused by workmanship or materials, for the duration of one (1) year after the purchase date. This warranty covers only the Sea Dog Water Sports product purchased by an authorized Sea Dog Water Sports Dealer and applies only to the original purchaser and may not be transferred. Proof of purchase in the form of the original receipt is required and must be presented at the time of the warranty claim.

This warranty commitment does not cover any other claim conditions such as normal wear & tear; exposure to extreme temperatures or excessive direct sun light; impact with any material or object; collisions, abuse, misuse or accidental damage; transport, loading, unloading, dropping, out of water handling or similar; nature such as earthquakes, fires, etc.; alterations, modifications, or repairs; improper storage; incorrect set-up; use in commercial, rental, or teaching environments; or any other irresponsible use. Cosmetic flaws do not affect the functionality and performance of the product and are not applicable to the warranty.

20. SHIPPING (Within Canada & Continental USA)

Fees

Shipping is by Canada Post or similar carrier.

Shipping travel time: 2-8 business days (depending on location)

Expedited shipping quotes available upon demand.

Terms

All orders will be shipped out within 1-3 business days providing we have the product in local stock. Customers will be advised if the stock has been back ordered causing a delay. 

Items may be returned upon request by calling (705) 718-6946 within 10 days of receipt of your shipment to receive a full refund. Returned items are shipped at the purchasers expense.

All returned items must be unused and in new condition, with all manufacturer tags attached and in original packaging. Any returned items received used or not in resell condition will be shipped back to the customer at the customer's expense.

NOTE: A copy of the customer's original retail receipt is MANDATORY to process any return or warranty.

Sea Dog water Sports Company is not responsible for lost, damaged, or stolen packages in transit.

21. DISCLAIMER

It is the customer's responsibility to fully inspect the contents of the shipment for any potential damage due to shipping by freight company. Do not sign or accept anything from the shipping company if damage has occurred to the product ordered. CUSTOMER SHOULD REJECT ANY PRODUCT THAT IS DAMAGED DUE TO SHIPPING (AT THE TIME OF DELIVERY).  The freight company will be responsible to return rejected product to Sea Dog Water Sports Company. Upon our receipt and verification of rejected product, Sea Dog Water Sports Company will ship you a replacement.

Any damage to contents of box shall be documented in writing with a detailed description on the Bill of Lading and signed by the carrier. Customer shall make a copy of this documentation, take any necessary pictures for proof, and contact Sea Dog Water Sports Company immediately. Do not reject package solely due to visible damage to the box or packaging. If rejected product is returned to Sea Dog Water Sports Company without any damage and in retail condition, customer will be charged a 15% restocking fee and will also be responsible to pay all associated freight charges.

If you or a third party receives your order and signs for it, regardless of inspection or damage, Sea Dog Water Sports Company and the freight company are no longer liable and are not responsible to replace or refund goods or freight charges. Once you sign for the shipment, you are solely responsible and any shipping claims shall be made directly to the freight company within 48 hours of receiving shipment.


If you have any other questions please don't hesitate to email us at  [email protected] or write us on our CONTACT US page.

Call us directly at (705) 718-6946